Zomato Lays Off 600 Customer Support Employees Amid Food Delivery Slowdown

Gurugram-based restaurant aggregator company, Zomato, has laid off 600 customer support associates within a year of hiring them.

According to MoneyControl, Deepinder Goyal’s firm hired about 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago in customer support roles, offering the chance to be elevated to roles across sales, operations, program management, support, supply chain, and category teams, within a year.

But these contractual workers did not get renewals at the end of their tenures.

Also read: PhysicsWallah In Talks To Acquire Drishti IAS For Rs 2,500 Cr (startuppedia.in)

Former Zomato employee bashes company

A former Zomato employee took to Reddit and claimed that he was fired without a warning.

He shared the “ridiculous” reason for his termination, saying, "Today, I was fired from Zomato for what I can only describe as a ridiculous and unfair reason: being late by an average of just 28 minutes over the past three months.”

The further said he was not alone in being terminated from employment, at least 300 other employees also lost their jobs.

Slamming the company, he said, “No warning, no opportunity to improve—just a cold termination, despite having excellent metrics, a great track record, and a strong presence on the floor.”

“Zomato promised us career growth—promotions, salary hikes, stability. We worked longer hours, pushed harder, believed in the company. Then, out of nowhere, they fired 500+ of us. No warning. No accountability. Just a cold, ‘We never promised anything,’” the employee elaborated.

He also added that this is an issue in the corporate sector in general, where employees are treated like disposable parts.

“It’s a corporate playbook. Hype up employees with big dreams, extract maximum effort, then replace them like disposable parts. A new batch will come in, fed the same lies, and the cycle continues,” the Reddit user said.

Also read: Kusha Kapila’s Shapewear Brand UnderNeat Gets New Investors - Fireside Ventures & Mamaearth’s Ghazal Alagh (startuppedia.in)