Recently, office space and workspace solutions company, WeWork was sharply criticized by Alok Jain, founder of Weekend Investing and an IIT alumnus. Jain slammed the company on platform X for the unapproachable attitude of its sales executives.
During an inquiry for office space at Gurugram’s Golf Course Road facility Jain said the staff showed a “typical Mercedes or a Land Rover showroom attitude.”
“I was inquiring for some additional office space at WeWork Golf course road and the sales guy was just like the typical Mercedes or a LandRover showroom attitude... hazaar (thousand) questions to judge you,” the startup founder wrote.
He went on to list down the questions asked by the WeWork sales executive.
“where is your current office, how large is your team, are you moving your office ..our prices are XX per seat.. are you sure .. are you the decision maker what is your position etc etc,” Jain shared.
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“I dont know what happens to brands...as soon as they grow big, customer courtesy become meaningless for them!!” Jain added.
Immediately after Alok Jain's complaint post, WeWork CEO Karan Virwani acknowledged the issue and apologized.
“After personally reviewing the call, I agree that your experience did not meet our standards. While our questions are intended to understand your needs better, the manner in which they were conveyed was not acceptable. We are implementing immediate changes to ensure such instance does not happen again,” Virwani wrote on X.
He also invited Jain for a “one-on-one conversation” to resolve the matter.
“Thank you for bringing this matter to our attention and aiding us in our efforts to improve. If you are open to it, I would appreciate the opportunity to discuss this further with you in a one-on-one conversation to address all your concerns and enhance our services for you and other members in the future,” the WeWork CEO added.
However, netizens raised concerns over the rude behavior of the company’s Sales staff.
Netizens react
One user commented, “Completely echo your thought. I use to regular user of their meeting room, but in last few years, their sales folks has become too much arrogant.”
“They are intentionally rude to show their brand is premium and they are doing favor by allowing you to purchase their service. So you feel like thank God I got so lucky that they approved me,” wrote another user.
A third individual remarked, “But don't you see this all across. The kids on the counters these days are so casual to the level of showing no interest. Big or small the attitude of customer first is lacking.”
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