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Customer praises Zomato
A recent post by a Zomato customer has drawn wide attention for all the right reasons.
The experience shows how simple communication and thoughtful planning can make food delivery more inclusive without adding any extra steps for customers or delivery partners.
“The Process Was Smooth and Timely”: A Zomato Customer’s Experience
The customer Maira Q. shared that within a minute of placing her order on Zomato, she received an automated call from the app.
The message said that her delivery partner was a person with a disability and politely asked if she was comfortable continuing or wanted an alternate arrangement.
In her post, Maira wrote, “The process was smooth, timely, and designed to ensure accessibility for everyone involved.”
A few minutes later, she got a call from the delivery partner himself. He explained that he uses a wheelchair and asked if she could come downstairs to collect the order. She agreed, adding, “The interaction was warm, respectful, and effortless.”
Maira said what impressed her most was how well the system worked.“The order arrived on time. The communication was clear. The experience was seamless,” she wrote.
She added, “This is what thoughtful inclusion looks like, where accessibility is integrated into everyday operations. No special effort, just smart design that supports both the customer and the delivery partner.”
Zomato’s Accessibility Effort Gets Positive Response
Maira’s post struck a chord with many people online who praised Zomato for taking practical steps to support differently-abled delivery partners.
The company’s automated call system was seen as a simple yet respectful way to maintain comfort and dignity for both the customer and the worker.
Mira ended her post saying, “Zomato’s model here is a great example of inclusive efficiency, a process that ensures dignity, clarity, and timeliness for everyone.”