Blinkit Customer Alleges Weight Discrepancies In Orders; Co. Responds

A recent post by a Blinkit user has taken the internet by storm. The user posted a photo on the social media platform, Reddit, to flag a difference in weight of a product he ordered from the quick commerce platform.

What actually happened?

Though the packet of grapes he ordered had been labelled to weigh 600 grams, the user noticed the product weighed “suspiciously lighter”.

On weighing it on a digital weighing machine, he found the actual weight was only 370 grams.

“I let it go thinking of it as a one-off error,” the user wrote in their post on Reddit, adding that surprisingly, the same thing happened to them again last week.

This time, the 500-gram package of grapes weighed only 395 grams, which also included the weight of the packaging materials.

He immediately shared the photo of the labelled packet of grapes on the weighing machine. Netizens were shocked to see the discrepancy. 

Recalling past instances, the user went on to add that they had previously received open boxes of cat food with a few pouches missing and had also received cheaper fruits and vegetables instead of the ones ordered.

“I feel this is not by accident but a rather thought out way to scam customers,” the user said. “Please don't trust Blinkit blindly…Please use Blinkit only if absolutely necessary and double check everything to ensure you are not being scammed,” they added.

However, Zomato-owned Blinkit replied to the Reddit user and apologised for the incident.

“We completely understand the unsettling experience you had with us. We would like to identify and rectify the discrepencies in weight, packaging and product quality,” Blinkit commented.

The company asked the Reddit user to share the concerned order ID or the registered mobile number to help them in assisting their query.

“Numerous times I have had one item missing from the order (in case of large orders). Though they send it after raising a ticket, I did not find it worth my time and stopped using the app altogether,” a Reddit user shared.

“Why are we even trusting apps and companies for our basic needs…Why are we making billionaires more billionaires when there are hardworking people running grocery shops who actually need income from local residents?” a second user said.

Another user commented, “I too ordered 500 grams of tomatoes and there were only four small to medium size tomatoes and from my previous experience buying veggies, it was not even 400 grams. It was around 350 grams. They are cheating people.”

Also read: ‘Replace Chinese Goods With American Products’: Govt Tells Industry (startuppedia.in)