Uber To Pay ₹7,500 To Mumbai Passengers If They Miss Flight After Taking Cab

According to a recent report, cab aggregator Uber has allowed compensation of up to ₹7,500 if a passenger missed a domestic or international flight in Mumbai due to delays on the road under the ‘Missed Flight Connection Cover’.

Additionally, the company also promised OPD and medical costs incurred in cases of accidents. [Source: Hindustan Times]

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Uber's new plan under ‘Missed Flight Connection Cover’

The cab aggregator introduced the plan at the end of February, after collaborating with Reliance General Insurance.

Sources in Uber have told HT that the step was taken after cab drivers expressed their reluctance to take rides to the airport where reaching on time is pivotal.

“At just ₹3 extra per ride, Uber is offering coverage to its passengers,” HT learnt from an Uber contact person.

“While drivers keep their eye on the clock, every time the map on the Uber app shows 2-3 minutes to destination or pick-up point, it inevitably gets extended to 8-10 minutes, as the map does not factor in the ongoing road works interrupting the drive,” said Anand Kute, organising secretary, Maharashtra Rajya Rashtriya Kamgar Sangh (MRRKS). “Also, as the wait period at the airport has gone up drivers avoid picking up rides,” he added.

The ‘Missed Flight Connection Cover’ can be claimed only if the destination is specified as the “airport” while booking the ride.

Also, it is applicable to keep track of the estimated time of arrival (ETA) to the airport – between 90 minutes and 120 minutes.

If a passenger wishes to claim the insurance, they will have to submit a signed claim form, booking reference number, and ride details at the time of claim.

As shared in the HT report, the passenger will also need to submit a copy of the flight ticket along with the respective airline’s confirmation of no travel and refund certificate, the original ticket of the new flight booked, and a crossed cheque for an NEFT transfer.

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