Recently, a Chennai-based customer of the leading bike-taxi aggregator, Rapido took to LinkedIn to voice his frustration after being charged nearly triple the listed fare for a 21-kilometer ride. The incident prompted discussions on social media for ensuring fair pricing practices in the transportation industry.
What actually happened?
The customer, Ashok Raj Rajendran, a Chennai-based CEO, detailed his experience of being overcharged by a Rapido driver on a trip from Madras Central Railway Station to Thoraipakkam. Despite the app displaying a fare of ₹350, the driver demanded ₹1,000 for the journey. After negotiations, Rajendran settled at ₹800. However, he still paid more than double the stated price.
You can check here: Ashok Rajendran's LinkedIn Post
According to Rajendran, the driver explained the steep increase by citing waterlogged streets as the reason for the fare adjustment. Although, he did not notice such flooding while on the trip. Disappointed by the driver's actions, Rajendran contacted Rapido's support team for assistance. Unfortunately, the company simply closed the chat without addressing his concerns increasing his frustrations.
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Finally, Rapido team responds
Following Rajendran's public post on LinkedIn, the Bangalore-based ride-hailing startup Rapido's support team issued a response in the comments section. The team recognized the incident and assured that "strict action" was taken against the driver, who underwent retraining as a consequence. Additionally, Rapido refunded the price difference to Rajendran's wallet.
Rapido team wrote, “We want to assure you that your concern has been promptly addressed. Strict action has been taken against the captain for such unprofessionalism, and he has undergone retraining to ensure that such an incident does not happen again.”
As customers increasingly rely on ride-hailing services for their transportation needs, ensuring fair pricing practices and addressing customer complaints promptly is essential for maintaining trust and loyalty.
Disclaimer: The above story is based on reactions on the LinkedIn platform. Opinions, views, and suggestions given by individuals are their own. These do not represent the views of Startup Pedia.
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