'Hello, I am deaf, mute. I will message you, see please': Zomato Delivery partner’s text goes viral

A Zomato customer’s text conversation with a speech and hearing-impaired delivery partner is doing the rounds on the internet.

The customer, Stuti, shared the screenshot on X with the caption, "Things men do for their family!"

The screenshot contained a system message informing her that the partner had hearing and speech impairments, asking her to use the chat box for communication.

The delivery partner's message read: "Hello. I am deaf. I can't listen and mute. I will message you, see please"

Take a look at the post here.

Netizens respond

Netizens appreciated the delivery partner's professionalism, as well as Zomato's approach towards inclusivity.

A user shared a personal experience: "Last week, a delivery guy approached my door. He had a leg amputated and was on crutches. I told him he should have called me at the gate so I could have come down to pick up the order. Zomato should consider mentioning delivery partners' physical conditions in the app, so that customers can be supportive if they wish."

Another user commented, "This is the most beautiful yet emotional post I have seen today. Should one look at it with sadness for his struggles, with motivation for his resilience, or simply as something wholesome for what he is doing for his family?"

"If there is no option to save predefined messages for the delivery partner, please add that so they can simply pick from the list instead of typing or copy-pasting every time," another individual said.

"At least he is trying to adjust in this world. We should adjust ourselves accordingly too," a user wrote.

Another added, "Great job by the Zomato team to provide jobs to disabled people as well. Most companies don't do this."

Deepinder Goyal-led Zomato actively hires people with disabilities (Divyangjan) through its initiative, Project ZEAL, which provides livelihood opportunities for delivery partners.

The programme offers customised assistive devices, waives onboarding fees, allocates shorter delivery routes, and sends app notifications to inform customers about the partner's special needs. 

Zomato’s initiative has been recognised with a National Award for Empowerment of Persons with Disabilities.

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