Google Employee Receives Kalakand With Fungus From Swiggy - Posts Everything On LinkedIn After Refund Was Denied

What happens when you order something from a food delivery  app and receive food that has compromised quality? You immediately head over to the support bar and expect a fast resolution over chat.

Things turned out differently for Rashmi Rani, a Growth Marketer at Google, when she ordered food from Swiggy and received fungus-laden sweets – only to be told that the restaurant won’t support processing a refund. An option to escalate it via email was provided.

CUSTOMER FEEDBACK ON LINKEDIN

Disappointed with the experience, Rashmi took to LinkedIn to share everything. 

“Swiggy delivered kalakand with fungus from Bikanervala Foods Pvt. Ltd,” she wrote.

Adding further, she mentioned that she was able to discover the fungus only after her family had consumed half of the sweets. According to her, her in-laws cannot see very clearly and thought the food to be alright. She fell ill with diarrhea shortly after.

“Even worse: Swiggy's customer care doesn't have any option to report the issue - email only and follow-up,” she stated.

Along with her post, she added a screenshot of the chat she had with Swiggy’s support team.

They confirmed that the restaurant in question had a standardized method of preparing food and is “unlikely” to support the process of initiating a refund.

The team asked Rashmi to escalate the issue via e-mail.

In Rashmi Rani’s words, “To summarize, pay money for bad food, pay money for medicine and then pay in time just to report the issue,”

Further, she said that she has posted everything on LinkedIn in the hope that executives at Swiggy and Bikanervala will take due consideration of the matter and act on the feedback. She also tagged the Food Corporation of India.

SWIGGY’S RESPONSE

Swiggy responded to the post by commenting, “This is not the experience we wish for you, Rashmi. Please share the order ID via private message, so we can look into this.”

Rashmi responded and said that LinkedIn posts and direct messages are not convenient. 

She replied, “Swiggy Cares - how can we make the process of reporting issues more seamless? LinkedIn post and DM is definitely not convenient. I really appreciate you responding and looking into the issue, but the whole point is to get a long term resolution for all users.”

One user commented, “I appreciate Rashmi Rani for bringing this to light. But on a personal note I think LinkedIn is the new Twitter… I have recently come across all the whistleblowing posts which were earlier posted on Twitter on Linkedin. How things change!”