How a frustrated customer faced bad support from the company, read a simple comment on Hacker News, and got motivated to quit his comfortable, well-paying job to launch his startup.
SaaS (Software as a service) serves software to customers as a service. In this web-based model, software vendors host and maintain the servers, databases, and code that makes up the application.
/startuppedia/media/media_files/jMr1ClGiepAz9GrTr69c.png)
/startuppedia/media/media_files/oJGQd0qX1a1Wq2cvnFMM.png)