Zomato Rider Hit By 2 Cars In Delhi, Gets Summoned To Explain Delay

X user Anjali said she saw a Zomato rider, Lalan, injured in an accident and called the company’s emergency helpline. But she didn’t receive any response. Zomato accepted their mistake and promised reforms, but Anjali called the company’s support system a “joke.”

She shared a post on X about witnessing an accident involving a delivery guy on an e-scooter hit by two cars in Delhi. Despite multiple attempts, Zomato's helpline did not respond. Eventually, Anjali called the Police Control Room for help. 

By then, he had started receiving complaints from the customers whose food he was supposed to deliver. Anjali said she called the customers from Lalan’s phone, but they did not respond. 

Soon enough, the company's service centre started calling the rider and demanding an explanation for the delay.

“It just confirms the joke that riders are for Zomato,” Anjali blasted the food delivery company.

Any emergency helpline for Zomato riders is a joke. There is no mechanism.
Today, while walking towards Chanakyapuri, two cars hit a Zomato rider on an e-scooter back to back, both the cars fled & we couldn't note their numbers.
Some pedestrians stopped along with an..1/n

— Anjali (@UsernameAnjali) August 7, 2024

She added that the two other riders who had stopped to help also started getting complaints and had to leave.

Lalan later received a call from Zomato’s emergency helpline, but by that time, police had already taken him to a hospital for treatment. Anjali slammed the food delivery platform for its careless treatment of riders.

Zomato's Response:

The food delivery company acknowledged support gaps for delivery partners and provided an update on a rider's condition, stating that the rider, Lalan, escaped with no major injuries. 

Zomato assured that all delivery partners would be covered under their health insurance policy. The company added it remains committed to implementing changes in its emergency response.

“Lastly, Anjali, we understand that our SOS process could have been better. We are making changes to ensure the wait time on SOS calls is down to a few seconds and they get connected instantly. These changes will be reflected on our delivery partner app within 24 hours,” the company wrote.

Hi Anjali, we’re deeply concerned about the situation you’ve described. To assist him effectively and reach out to the delivery partner for further help, could you please provide additional details such as the delivery partner’s name, bike number plate, or contact number via…

— Zomato Care (@zomatocare) August 7, 2024