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Want to Use Restroom? Buy Something First! Starbucks Reverses Open-Door Policy

Starbucks announced that from now on it would allow the use of its spaces only to customers. Its spaces include the chain's cafes, patios, and restrooms.

By Ishita Ganguly
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Starbucks reverses open-door policy

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In a new code of conduct issued by the globally popular cafe chain Starbucks, it would allow the use of its washrooms only to customers. The coffee seller brand has announced this issuing a notice clarifying, "to ensure our spaces are prioritised for use by our customers." 

Starbucks reverses open-door policy

Notably, spaces in Starbucks include the chain's cafes, patios, and restrooms. With 29,000 retail stores in 78 markets, this tactic is part of the company CEO Brian Niccol’s plans to attract customers, increase sales, and improve employee relations.

A Starbucks spokesperson told CNN that the changes are a “practical step that helps us prioritise our paying customers who want to sit and enjoy our cafes or need to use the restroom during their visit. By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone.”

Incidentally, in 2018, the coffee chain company was dragged into a controversy when one of its cafe outlets refused two Black men to access the washroom while they waited for a friend.

After that, the coffeehouse brand adopted an "open bathroom" policy giving access to its restrooms to all.

However, their interim chief executive Howard Schultz disclosed in 2022 that the policy might have to end, owing to safety issues from mentally challenged people.

Now, with the new circular the globally proclaimed coffee chain is restricting its “spaces” only to customers who buy their food or beverages.

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