The Telangana Gig and Platform Workers Union questioned Swiggy on X about why the company requires its delivery agents to pay for their own kits, “Swiggy Kit”, including t-shirts, bags, and raincoats, even though they prominently display the brand’s name.
“Dear @Swiggy why are delivery workers being charged for a bag, Raincoat and t-shirt that advertise your brand? If it's promoting #swiggy, they shouldn't have to pay for it ,“ the Union posted on X.
The Union shared screenshots showing the company's raincoat costs Rs 749 and the bag costs Rs 299 after a discount (original price Rs 899). The brand's kit, which includes two shirts and a bag, is priced at Rs 1199.
The union slammed the food delivery platform as it shared screenshots directing agents to carry the branded bag, non-compliance of which, will result in penalties, and agents are responsible for replacing lost or damaged bags. Moreover, if the bag is damaged or lost, the agents should buy the replacement themselves.
The text on the screenshot read, "Carrying Swiggy bags to ensure hygienic deliveries is of utmost importance."
Social Media Reaction:
The post has gone viral with many users slamming the practice by the food delivery company.
One user wrote, “Bag and uniform should be complimentary upon joining. 1199 is insane. Cheaper to buy a bunch of orange t-shirts from zudio.”
Another user commented, “Even sc says that if carry bag contains brand logo then it cannot be charged. And look at @Swiggy here”
A third user replied, "No wonder they ask us to offer tips to the riders on every order delivery because apparently that’s the only way they can survive. All pay will be deducted by Swiggy one way or another. “Please offer a tip to your driver” is the threshold of capitalism vs survival."
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