Recently, a Zerodha customer shared an incredible experience of getting a mandate to shut down the account, emailing Nithin Kamath after that and then receiving an unexpected response from him in minutes!
Zerodha user closes account and shares incredible story
The story began when Sachin Jha had to shut down his Zerodha account to comply with his wife’s new investment banking job.
Jha’s wife’s bank had one condition: “Close all Zerodha accounts. They’re not a ‘trusted broker.”
The reason being Zerodha lacks a physical banking presence—unlike traditional investment firms.
“As a PMM nerd, I loved their seamless UI,” Jha shared in a now-viral LinkedIn post. “But we had a harsh mandate, and I knew I had to comply.”
On a whim, he emailed Nithin Kamath, although expecting his mail to get lost in the void.
To his utter amazement, Kamath replied within 10 minutes.
“To my surprise, he replied in just 10 minutes,” Jha wrote.
The response that followed gave him a “$2B lesson” in customer obsession.
Team Zerodha immediately acknowledged the concern, stating, “We’re fixing this with banks.”
They even went a step further—offering to connect with Jha’s workplace compliance team and sharing Zerodha’s broader roadmap to address institutional trust barriers.
“I still closed my account,” Jha admitted, “but they won my trust for life.”
“Zerodha wins by treating feedback like gold,” he added.
According to Jha, the best founders don’t just hear feedback, they “hunt” for it.
“Because one email, one reply, one fix can ripple into a revolution,” Jha concluded.
Read the viral LinkedIn post here
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