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Raghavendra Rao: Co-Founder At Rameshwaram Cafe
The popular Bangalore-based cafe chain Rameshwaram Cafe was scrutinised recently after the Food Safety Department of Telangana found several expired and mislabelled food items at its Madhapur, Hyderabad outlet.
Reacting to the news, the co-founder Raghavendra Rao recorded a video shared by a media consultant named Vamsi Kaka on X.
Video message from #RameshwaramCafe owner, after the news came out that the food inspection team found out expired products in their Madhapur branch kitchen.
— Vamsi Kaka (@vamsikaka) May 26, 2024
What are your thoughts?? #FoodSafety pic.twitter.com/r5E1rGRlib
The whole premise of the video was admitting the mistake and vowing to improve upon it.
But it went viral, and for completely wrong reasons.
Here’s a quick rundown of the video by Rao.
"We are here to deliver the best products as we were promising and coming. Using the best ingredients forever." Further apologising for the quality of food products at their Hyderabad outlet, Rao said, "Little mistakes we have done and I sincerely apologise for it."
"I would like to convey to all the customers that we follow APJ Abdul Kalam's footsteps. Our vision is to play globally and we know we can't make a single mistake. I take it as a lesson," he added, asserting that the pulses, spices and vegetables used in the restaurant are of "premium quality".
Social Media Reaction:
What grabbed the attention of X users was how Rao spoke in the video. Several people felt it was "intimidating".One user wrote: “Why does it look like he’s intimidating us and not apologizing”
Another user commented: “His aggressive body language is not resonating with his words.. its like I will take care of those who said there are expired items, but please eat in my outlet.”
A third user wrote: “He is desperate for everyone to believe him, but his words have lost value. He should take action and show rather than pointing finger at us to better believe him ”