Deepinder Goyal Offers Job to Bengaluru Manager After Reading His Feedback on Zomato's 'Food Rescue'

Recently, the leading restaurant aggregator and food delivery company Zomato announced an initiative, ‘Food Rescue’, to limit food wastage because of canceled orders.

Right after Zomato’s cofounder Deepinder Goyal tweeted the new initiative, a Bengaluru-based product manager, suggested potential improvements on Twitter for the feature to prevent misuse. The man named Bhanu proposed that Zomato’s Food Rescue option should exclude cash-on-delivery orders, and advised a restriction whereby customers would not be able to cancel orders if the delivery partner was within a 500-metre radius of their location.

validations
1.should not be applicable to COD
2.Cancellation should not be allowed if the delivery reaches 500 m to the delivery point
3.Chances of 2 idiots sharing meals ordering and cancelling at the same time getting a discount place
4.< two cancellations are allowed/ month.

— Bhanu (@BhanuTasp) November 10, 2024

He opined that customers can misuse the discounts, where two users could order and cancel meals concurrently to purposely take the discounted prices. Further, the Bengaluru man recommended that Zomato limit the number of cancellations permitted to each customer, capping it at two per month to prevent people from misusing the current feature.

Deepinder Goyal responds 

Thoroughly impressed, the Zomato boss responded directly to Bhanu’s post, saying that these suggestions, among others, had already been incorporated into the feature. Goyal praised Bhanu’s “good thinking,” and inquired about Bhanu’s background expressing the desire to work together in the future.

“Who are you and what do you do?” the Zomato cofounder wrote. “Would love to know you more, and see if we can work together.”

All this and more already in place. Good thinking, btw. Who are you and what do you do? Would love to know you more, and see if we can work together? :)

DM me please if you wanna chat more.

— Deepinder Goyal (@deepigoyal) November 10, 2024

Bhanu replied that he is a product manager based in Bengaluru, working for a startup. He also said that he often shares feedback to improve services on social media, particularly tagging Zomato’s sister company, Blinkit. 

Incidentally, with Zomato’s new feature, ‘Food Rescue’, canceled orders will appear on the app for customers within 3 kilometers of the delivery partner carrying the order. To maintain the quality and freshness of the food, the option will remain open only for a short time. 

Also read: Kumar Mangalam Birla Says India Is Not Only a Consumer Market but a Global Growth Engine (startuppedia.in)