After Inviting Ex-Employees to Reconnect, Deepinder Goyal Receives 8,000 Emails, Says: “Find My Number and WhatsApp Me”

Earlier this week, Deepinder Goyal invited former employees of the food-delivery giant to reconnect. 

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Emails after Goyal’s invite

What followed was less like a corporate response and more like a reunion at internet scale. According to him, the company has received more than 8,000 emails: nearly half of them from alumni who had worked at Zomato at different stages of its journey.

“Most of these emails are stories, and are full of emotions and honesty. There’s a lot of context and history in them,”Goyal wrote on X.

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The volume is overwhelming 

The volume, however, presented an unusual leadership challenge: one of empathy versus bandwidth. Founders often talk about culture in broad strokes, but in this case, the culture landed directly in the inbox.

Deepinder Goyal admitted the limitation of responding personally.

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Deepinder offers a solution 

“It is not humanly possible for me to read through 8,000 emails and pick and choose the right ones to respond to, quickly,” he said, adding that he is currently the only person who can fully understand and contextualise many of the messages.

The company has begun reviewing every email, but the process is expected to take time. Rather than letting conversations stall, Goyal offered a shortcut. 

“If you worked with me directly, and you wrote in, and you are waiting for a reply, here is what will work quickly: find my number and WhatsApp me,” he wrote.

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