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Zomato delivery agent assaulted
A Zomato delivery agent was assaulted on Sunday by two men in Bengaluru for arriving late with their order.
What actually happened?
The incident took place near Shobha Theatre when the accused confronted the deliveryman about the delayed order, which soon turned into an argument.
Angered over the delayed order, the two men picked up random objects lying around them and started hitting the delivery agent.
A video of the fight went viral, in which one of the men picked up a plastic container lying nearby and hit the deliveryman twice on his head. Another man then hit the Zomato partner with a chair.
The police soon interfered and took statements from the Zomato delivery agent and the two men.
The two accused men have now been arrested by the Bengaluru Police.
Earlier this year, a customer slammed the food delivery giant after facing consecutive service failures while trying to order dinner, calling the platform a "headache."
In a detailed LinkedIn post, the lady raised concerns about customer experience and service accountability in today's app-driven world, even with the presence of AI tools, real-time tracking, and chat support.
The post quickly caught Zomato's attention, who apologised to the lady for its service, saying they were "disappointed to hear" about the experience.
The Deepinder Goyal-led company had also requested the customer to share the contact details to investigate further.