Restaurant owner says Zomato marks outlet ‘Unavailable’, says, “Goyal Babu is unable to control the loose canons in his team”; CEO responds

A restaurant owner from Greater Kailash in New Delhi has accused food delivery platform Zomato of blocking his orders during the busiest hours of the day. 

Gagandeep Singh Sapra shared a video online, saying his outlet is shown as “unavailable” even when other restaurants close by continue to receive riders without any problems.

Delhi Restaurant Claims Zomato Blocks Rider Allocation During Peak Time

Sapra posted a video on X where he explained that for an entire month his restaurant, Tadka Rani, has been marked “closed” on the app during peak hours. In his words,

“Here’s video proof of how rider allocation is being manipulated at Zomato. For 31 days we’ve escalated this, and nothing has changed. Our restaurant is repeatedly shown as ‘unavailable’ at peak hours while nearby outlets within 50 meters keep getting riders.”

In the clip he shared, the app displays a message saying delivery partners are busy, while other outlets right next to him appear open and ready to take orders. 

Sapra said this has hurt his business and that he has tried many times to get help from the company, but nothing has improved so far.

He also rejected the idea that this is just a normal part of Zomato’s system. According to him, this is not random. He called it “system-level bias” and said the platform is treating his outlet unfairly.

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Owner Accuses Zomato of Commission Pressure; Company Responds

Along with the rider issue, Sapra claimed Zomato is trying to push him into paying a higher commission. He said:

“It’s all a game of increase our commission, from the current 52+% that they take on sales, to let’s say a whopping 99% of each sale. The greed is not ending, and Goyal Babu is unable to control the loose canons in his team who are rigging the system.”

Not long after his post gained attention, Zomato’s Food Delivery CEO, Aditya Mangla, responded publicly and wrote:

“Thank you for sharing this. I’m getting this checked.”

Sapra thanked him but added that he has already spoken to several team members over the past month and has still not seen a fix. He said he hopes this time the matter will be settled properly.

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